The Death of Customer Service – The Better Business Bureau III

Many larger companies create templates to respond to BBB complaints, but this is not just to save time. There are certain words or phrases that if sent to the BBB will be accepted as being responsive even if the overall issue was not solved.

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The Death of Customer Service – The new Lemon law

We all know whether we buy a two hundred dollar notebook or a seven thousand dollar gaming system we expect a product that works as advertised. Often in my time working with computers I have heard people refer to computers that experience issues time and again as lemons.

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