Many larger companies create templates to respond to BBB complaints, but this is not just to save time. There are certain words or phrases that if sent to the BBB will be accepted as being responsive even if the overall issue was not solved.
Read MoreUnfortunately, the best tool to fight against these companies is not the BBB, but the internet and specifically social media sites.
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Today with thousands of companies online the BBB is not as important as it once was. Though many companies still register with the BBB far less people look into companies through the BBB and much less care if a company is registered with the BBB.
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