customer service

Editorials

I’m The Guy Who Reported You

Let me step out of the shadows and into the light so you can see clearly. Got a good look? Great! It took a lot on my part to build the confidence and reassurance that what I’m doing is right. I’m glad this day has finally come, though. What day might that be? The day where I reveal to you, nay, all of you that I am the orchestrator of your bans, warnings, and name changes! That’s true! It is I! The great Umar Khan! I am the bastard who spends most of his day opening customer support tickets to report you for saying dicks, asshole, and cunt whistle.

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Editorials

The Death of Customer Service – The Better Business Bureau III

Many larger companies create templates to respond to BBB complaints, but this is not just to save time. There are certain words or phrases that if sent to the BBB will be accepted as being responsive even if the overall issue was not solved.

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Editorials

The Death of Customer Service – The new Lemon law

We all know whether we buy a two hundred dollar notebook or a seven thousand dollar gaming system we expect a product that works as advertised. Often in my time working with computers I have heard people refer to computers that experience issues time and again as lemons.

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